Ever need to find a new doctor or take your car in for a repair? You probably started this process by asking a few friends for recommendations, and then googled these companies to check their online reviews. Reviews are huge regarding your company’s reputation, and it is something that you have to stay on top of as a small business.
Here’s What You Need to Know:
1.) You need to know where you are being reviewed, and what those reviews say about your company.
Research has shown that companies who track and respond to reviews grow faster and are more profitable then those that do not. Media by Matt will track your business across more than 50 directories, social media, and review sites.
2.) You need reviews.
A lack of reviews, good reviews, negative reviews, whether true or false, all affect your brand equity. Media by Matt puts your business in a postion to be proactive in monitoring, responding and obtaining reviews.
3.) You should really respond to that negative review.
It’s been shown time and time again that customers are more willing to leave a negative review of a business than a positive review. It is your job to turn that negative into a positive. Media by Matt will free up your time by responding to your negative reviews for you with your guidance. This will ensure positive brand equity and a better customer experience.
4.) Reputation equals SEO.
We’ll help build that reputation by using over 50 websites to track your online reputation which will give your website a boost in seach engine rankings. It’s like killing two birds with one stone.